These terms provide a general framework for products and services provided by Jyotiba IT Solutions.
Specific project proposals, contracts, subscriptions, support agreements, and commercial documents may contain additional or overriding terms.
Scope Of Work
Every project or implementation should have a clearly defined scope covering agreed requirements, deliverables, responsibilities, timelines, and commercial terms.
Requirements outside the approved scope may be treated as additional work.
Customer Responsibilities
Customers are responsible for providing timely and accurate information required for implementation, including where applicable:
- Business requirements
- Process information
- Master data
- User details
- Approval decisions
- Integration credentials
- Testing feedback
- Required third-party access
Delays in required customer inputs may affect implementation timelines.
Changes To Requirements
Business requirements may evolve during implementation.
Material changes to an approved scope may require revised effort, timelines, or commercials.
Where possible, changes will be discussed and agreed before implementation.
Fees & Payment
Commercial terms, subscriptions, implementation charges, development fees, support charges, and payment schedules will be defined in the applicable proposal, quotation, or agreement.
Support & Maintenance
Support may include troubleshooting, application support, maintenance, updates, or other agreed services.
Custom enhancements, new modules, major changes, integrations, or additional development may be treated separately.
Third-Party Services
Where solutions depend on third-party platforms, APIs, payment gateways, messaging providers, AI providers, cloud services, or other external systems, their availability and terms are outside the direct control of Jyotiba IT Solutions.
Changes made by such providers may require updates or additional work.
Data Export & Service Closure
When a customer discontinues a hosted service, reasonable assistance may be provided for exporting customer business data according to the applicable service agreement.
Export format, assistance, timelines, charges if applicable, and final deletion schedules may depend on the product or project.
Limitation Of Responsibility
Software and technology systems may depend on infrastructure, internet connectivity, third-party services, customer data quality, user actions, integrations, and external systems.
Responsibilities and any applicable limitations should therefore be governed by the relevant service or project agreement.
Our Commitment
Your business data belongs to you. Our technology and reusable platforms remain protected. Project ownership and responsibilities are defined clearly before work begins.
We believe transparency in data, source code, hosting, ownership, and support creates stronger long-term customer relationships.